CROSSMARK® IT Support Services

Urgent IT Contact Numbers

North America

1-888-261-8099

Australia

1-800-036106

New Zealand

0800-450319

Current Systems Status

All systems are running normally.

Reported: 29-May-2009 4:39 PM CST
Updated: 29-May-2009 4:39 PM CST

There are no changes or issues to report at this time.

Systems Status Recent History

CROSSMARK is currently experiencing an outage on several systems.

Reported: 29-May-2009 3:30 PM CST
Resolved: 29-May-2009 4:39 PM CST

Users are reporting issues connecting to or using multiple systems. Included are: SalesTrak, Webmail, Citrix, SMTP Mail, eXchangeBridge, External incoming mail.

Issue Resolved:
Content Switch for internet connectivity was reset.

One inbound line is down for electronic faxing

Reported: 14-Nov-2008 11:00 AM CST
Resolved: 18-Nov-2008 10:00 AM CST

One of our two inbound fax lines is down for electronic faxing (Biscom/Faxcom).

Issue Resolved:
The Telecom vendor has repaired/restored service.

SalesTrak is running slow

Reported: Mon 11/10/2008 4:59 PM CST
Resolved: Mon 11/10/2008 5:54 PM CST

SalesTrak is running slow. Links are taking a long time to open.

Issue resolved:
Database blocking issue was fixed.

Distribution and Field Management reports in STNG Reports are unavailable

Reported: Mon 11/10/2008 8:34 AM CST
Resolved: Mon 11/10/2008 12:54 PM CST

Distribution and Field Management reports in STNG Reports are displaying an error message: “Login failed for user ‘rsuser’. Cannot open user default database. Login Failed”.

Issue resolved:
Updated the stored procedures used by these reports to connect to new Reporting Server.

Timesheet is unavailable

Reported: Wed 10/22/2008 8:55 PM CST
Resolved: Wed 10/22/2008 9:17 PM CST

Timesheet is unavailable. This is being investigated by the Timesheet team.

Issue resolved:
Timesheet is now available.