Our Leaders

John Thompson is Chief Operating Officer for CROSSMARK. He is responsible for overseeing coordination and integration of CROSSMARK’s various business units. John joined the company in 1992, and his positions have included chief information officer and executive vice president before becoming president of retail services in 2004. In managing CROSSMARK’s retail division, John provided strategic direction for Client Development, Dedicated Teams, Wal-Mart Team, Retail Sales, and the Retail Operations Center.

In addition, John has led several industry-wide initiatives. He co-developed activity-based-costing (ABC) software for the Association of Sales and Marketing Companies (ASMC), created additional Electronic Data Interchange (EDI) transactions to increase sales automation, and he founded eXchangeBridge, a Web-based order-processing portal that processes over a million transactions annually.

John has also been published in several trade publications such as XML Journal, Information Week, GMA Forum, Consumer Goods Technology and InfoWeek. He was featured on the World Business Review and serves on the Sales Committee for the GMA.

John received his Master’s of Business from Wake Forest University and a Bachelor’s of Business Administration and Economics from Guilford College.